Ground Handling Coordination & Flight Operations Support

UMS LLC provides professional ground handling coordination and flight operations support for scheduled, charter, business aviation, and cargo flights. Acting as a single point of contact, we ensure operational control, regulatory compliance, and predictable execution throughout all stages of the ground phase.
Our services are delivered across Eurasia and the Americas, with 24/7 operational support and close coordination with certified airport service providers.

Ground Handling Coordination by UMS LLC

UMS LLC focuses on operational management of the ground phase, ensuring that all airport services are delivered in accordance with the approved flight plan, local regulations, and operator requirements.
The company coordinates certified ground handling agents, airport authorities, and service providers to maintain continuity, accuracy, and timing of ground operations.
UMS LLC represents the operator’s interests on the ground, monitors service execution, and resolves operational issues in real time, allowing flight crews and operators to remain focused on flight safety and efficiency.

UMS LLC Approach to Ground Handling Coordination

At UMS LLC, ground handling coordination is a structured, end‑to‑end process focused on seamless interaction between flight operators, crews, airports, and certified service providers. Acting exclusively on behalf of the customer, UMS LLC ensures consistent control, operational transparency, and uninterrupted support throughout the entire ground phase of a flight.

UMS LLC provides ground handling coordination, including:

  • Airport slots & PPR coordination

  • Landing & overflight permits

  • Ground handling arrangements

  • Fuel coordination

  • Catering & cabin services

  • Crew and passenger support

  • Hotel & ground transportation

  • Weather briefings & flight planning support

  • 24/7 operational coordination

Aircraft Ground Handling on the Apron

UMS LLC coordinates and supervises apron‑level ground handling activities to ensure safe, compliant, and efficient aircraft turnaround.

Our apron coordination includes:

  • supervision of aircraft parking, marshalling, and positioning;

  • coordination of ground support equipment (GSE) operations;

  • monitoring of loading, unloading, and weight & balance procedures;

  • coordination of refueling in accordance with safety regulations;

  • control of catering, cleaning, and cabin servicing;

  • supervision of passenger and crew boarding and disembarkation;

  • real‑time communication between flight crew, handling agents, and airport services.

Catering

UMS LLC provides coordination of onboard catering services within the ground phase of a flight, taking into account the aircraft type, flight format, and operator requirements.

Catering coordination includes:

  • interaction with certified inflight catering providers;

  • coordination of menu composition and quantities in accordance with operator and crew requirements;

  • coordination of catering delivery and loading timelines;

  • arrangement of catering from selected premium restaurants at the customer’s request for business aviation flights;

  • control of compliance with agreed catering parameters;

  • support of changes and last‑minute requests.

All inflight catering services are provided by specialized catering companies and restaurant partners under the coordination and supervision of UMS LLC.

Flight Operations Support

Within the scope of ground handling coordination, UMS LLC provides comprehensive flight operations support on the ground, ensuring regulatory compliance, operational accuracy, and timely decision‑making during all phases of ground operations.

Flight operations support includes:

      • preparation and verification of flight documentation;

      • coordination of aircraft load calculations and weight & balance;

      • provision of meteorological information (MET) and operational notices (NOTAM);

      • liaison with air traffic control and airport operational services;

      • coordination of departure and arrival slots (SLOT);

      • support in case of flight plan changes, delays, and schedule deviations;

      • assistance in non‑standard and irregular operational situations.

The flight crew is provided with up‑to‑date, operationally relevant information to support safe and efficient flight execution.

Passengers and Crew

UMS LLC coordinates passenger and crew services as an integral part of ground handling operations, ensuring comfort, efficiency, and compliance with airport and operational requirements. All services are arranged in line with the flight schedule, aircraft type, and operator priorities.

Passenger and crew coordination includes:

  • organization of airport procedures and priority services;

  • access to CIP / VIP lounges where available;

  • assistance for premium and business aviation passengers;

  • coordination of crew transportation and accommodation;

  • support in case of schedule changes, delays, or irregular operations.

All services are organized in accordance with the flight’s operational schedule and the operator’s requirements.

Ground Handling Control

UMS LLC provides continuous control of ground handling services throughout the entire ground phase of a flight, ensuring compliance with the agreed scope of services, coordination accuracy, cost transparency, and timely operational reporting between all involved parties.

Service Coverage

UMS LLC provides ground handling coordination and operational support across Eurasia and the Americas, ensuring consistent service standards regardless of airport location or local specifics.
Through an established network of certified ground handling agents and operational partners, we support flights at major international hubs, regional airports, and remote destinations, maintaining seamless coordination for business aviation, charter, and special operations.

Why UMS LLC

UMS LLC acts as an independent coordination partner, fully focused on the client’s operational interests rather than service provision.
Our value lies in control, transparency, and continuity of ground operations worldwide.

Key advantages:

  • Independent coordination without conflict of interest

  • Single point of contact for all ground operations

  • Global network of certified and proven service providers

  • 24/7 operational control and real‑time decision making

  • Experience in complex, non‑standard, and high‑risk operations

  • Clear communication between crew, operator, airport, and agents

UMS LLC ensures that every ground phase is managed predictably, efficiently, and in full compliance with operational requirements.

UMS LLC provides structured and reliable ground handling coordination designed to support safe, predictable, and efficient flight operations worldwide.
By combining operational expertise, independent control, and a global partner network, we ensure consistent execution of ground services across all regions and airport environments.

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